{"id":2279,"date":"2024-06-18T14:34:07","date_gmt":"2024-06-18T18:34:07","guid":{"rendered":"https:\/\/koasis.ca\/cancellation-policy\/"},"modified":"2026-06-09T11:32:12","modified_gmt":"2026-06-09T15:32:12","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/koasis.ca\/en\/cancellation-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2279\" class=\"elementor elementor-2279 elementor-1282\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-ab22218 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"ab22218\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1f64382\" data-id=\"1f64382\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bad0cf7 elementor-widget elementor-widget-text-editor\" data-id=\"bad0cf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 class=\"p1\">Cancellation Policy<\/h1><p class=\"p1\">At Koasis, each appointment and event is prepared with presence and intention to provide you with a high-quality wellness experience.<\/p><p class=\"p1\">Each time slot is reserved exclusively for you. Late cancellations or missed appointments create an opening that could otherwise be offered to another client waiting for an appointment.<\/p><h2 class=\"p1\">Appointment Cancellations or Changes<\/h2><p class=\"p1\">A minimum of 48 hours\u2019 notice is required for any cancellation or rescheduling.<\/p><ul><li>Cancellations made less than 48 hours in advance may result in a fee equivalent to 50% of the reserved service.<\/li><li>Missed appointments without notice may result in a fee equivalent to the full reserved service.<\/li><li>Payments and deposits are non-refundable, but may be transferred to another date with a minimum of 48 hours\u2019 notice, subject to availability.<\/li><\/ul><h2 class=\"p1\" style=\"margin-top: 15px;\">Cancellation by Koasis<\/h2><p class=\"p1\">In the event that Koasis must cancel a session, class, or event due to exceptional circumstances, you will be notified as soon as possible and an alternative date or suitable solution will be offered.<\/p><h2 class=\"p1\">Exceptional Circumstances<\/h2><p class=\"p1\">Emergency situations or unforeseen circumstances will be reviewed with care and on a case-by-case basis.<\/p><p class=\"p1\">Thank you for your understanding and respect for this wellness space.<\/p><p><strong>Karinne Dessureault<br \/>Koasis<br \/><a href=\"mailto:karinne@koasis.ca\">karinne@koasis.ca<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cancellation Policy At Koasis, each appointment and event is prepared with presence and intention to provide you with a high-quality wellness experience. Each time slot is reserved exclusively for you. Late cancellations or missed appointments create an opening that could otherwise be offered to another client waiting for an appointment. Appointment Cancellations or Changes A [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"inline_featured_image":false,"footnotes":""},"class_list":["post-2279","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/koasis.ca\/en\/wp-json\/wp\/v2\/pages\/2279","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/koasis.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/koasis.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/koasis.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/koasis.ca\/en\/wp-json\/wp\/v2\/comments?post=2279"}],"version-history":[{"count":3,"href":"https:\/\/koasis.ca\/en\/wp-json\/wp\/v2\/pages\/2279\/revisions"}],"predecessor-version":[{"id":3171,"href":"https:\/\/koasis.ca\/en\/wp-json\/wp\/v2\/pages\/2279\/revisions\/3171"}],"wp:attachment":[{"href":"https:\/\/koasis.ca\/en\/wp-json\/wp\/v2\/media?parent=2279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}